Complaints Policy

Queries and complaints from participating Local Authorities, and Town Deal Board members should be escalated via your Cities and Local Growth Unit Area lead in the first instance. If you do not know who this is, please email towns.fund@communities.gov.uk. NB. This email address cannot be used to respond to queries from members of the public, see below for details regarding Departmental correspondence.

If your complaint relates to the management of the Towns Fund in a specific place, we encourage you to first raise this via the complaints policy of your Local Authority/Town Deal Board prior to contacting the Department.

If your complaint relates to the Towns Fund as a whole, or cannot be resolved by your Local Authority/Town Deal Board please get in touch with the Departmental Correspondence team at correspondence@communities.gov.uk

Further details of MHCLG’s complaints procedure can be found here